TigerHR owns and operates the website and its connected software platform. Documents and other information and content available, including, for example, any information made available to you during a demo of the platform (“Demo”) are collectively referred to as “Content.” The Content is protected by worldwide copyright law. TigerHR grants you a limited, revocable license to access and use the Content and to reproduce portions of the Content for the sole purpose of reviewing the Content.
Term of Agreement and Termination
This Agreement will remain in effect until all of your subscriptions activated in accordance with this Agreement have expired or this Agreement is terminated either by You or TigerHR (the “Term”). If you elect to use the Services for a free trial period, and do not purchase a subscription before the end of such period, this Agreement will expire at the end of the free trial period. A purchased subscription begins with the date displayed upon payment (in case of credit card payment) or with the date displayed on the invoice sent to you (offline billing) and lasts for the period selected by you upon signup (“Initial Term”). Subscriptions automatically renew thereafter (“Auto Renewal”). You have the right to cancel your subscription at any time, however, NO refund will be made for payments already collected. You are solely responsible for the proper cancellation of Your subscription by sending an email with your termination intention to: hello@TigerHR.net. TigerHR reserves the right to terminate this Agreement at any time in the event that You materially breach this Agreement and do not cure such breach within 30 days of TigerHR providing you with email notice. However, in the case of your nonpayment (including in the event when your credit card cannot be charged), TigerHR may suspend your access to the Services upon any such nonpayment and may terminate this Agreement, if such breach is not remedied within 30 days of notice by TigerHR to You. TigerHR may also downgrade, suspend or terminate your access to the Services without liability, after providing you with 30 days’ advance notice, if (a) you fail to affirmatively agree to material modifications of this Agreement, or (b) you do not log in to or otherwise use the Service for a period of 180 days or more if you have a paid account and for a period of 15 days or more if you have a Demo account. In the event of termination of any nature you are responsible to download all Your data from the platform in order to avoid loss of data. Specifically in the case of nonpayment and within the 30 days advance notice period.
Payment of Fees and Taxes
TigerHR will, depending on your preferred mode of payment, either charge your credit card or issue offline invoices to You in accordance with this Agreement. Offline invoices will be issued electronically and sent to the email address that You have disclosed upon signup (Initial Term) or the email that you have defined in the Settings / Account section of the TigerHR portal (Auto Renewal). You shall settle the due amounts no later than 15 business days after submission in full to the bank details provided in the respective invoice. In case you signed up for a service tier where the use of services is limited to a certain amount of Active Users, TigerHR will evaluate excess usage upon Renewal Date and will, at its sole discretion, automatically upgrade your service tier and include prorated fees for excess usage already incurred. TigerHR may at any time, upon notice of at least 90 days, or a longer period if required by Applicable Law, change the price of Your subscription or any part thereof, or institute new charges or fees. Price changes and institution of new charges implemented during your annual subscription period will come into effect for any subsequent annual subscription periods and to all new subscribers after the effective date of the change. If You do not agree to any such price changes, then you must cancel your subscription and stop using the Services prior to the commencement of the renewal subscription period for which the price change applies. All fees described upon signing up to Your subscription are deemed to be exclusive of any taxes (VAT etc.) and any such taxes, if applicable, will be separately recognized in accordance with local laws and regulations.
Technical Support Services
TigerHR will provide to You telephone and email support twenty-four (24) hours per day, seven (7) days per week, three-hundred-sixty-five (365) days per year. Technical Support will include any research and resolution activity performed by TigerHR. A support request can be initiated by anyone of Your employees that You have designated as technical administrator (“Authorized User”) and a TigerHR support staff member will assign a severity level (as defined herein) to any incoming request accordingly.
Modifications of Services or Agreement
The Services may be made available in free or paid versions at different levels. Not all features and functionality of the Services may be available in each version or level. TigerHR reserves the right, in its sole discretion, to modify, add, or remove portions and/or functionality of the Services on a temporary or permanent basis, without liability to You or any third party. Parts of this Agreement may be added, removed or modified at any time. In case any of the changes are deemed to be material, TigerHR will notify You of any such changes and ask You to affirmatively agree to such modified Agreement. However, your use of the Services after modifications to the Agreement become effective, constitutes your binding acceptance of such changes. If You are not satisfied with the terms of this Agreement or any modifications to this Agreement or the Services, you agree that your sole and exclusive remedy is to terminate this Agreement and discontinue any use of the Service.
Payroll Services
TigerHR gives you the opportunity to automate your payroll creation and Wage Protection System output files. This feature has been developed with TigerHR’s best knowledge about the current labor law requirements and technical compliance procedure of banking service providers. TigerHR does not take any responsibilities in case the payroll created by You using TigerHR is wrong, incomplete or non compliant with any laws and regulations of the Kingdom of Saudi Arabia. TigerHR can in no way be held responsible for any monetary damage that may be caused by a wrong, incomplete or non compliant payroll to You or any of Your employees.
Your Responsibilities
Assistance
You shall provide commercially reasonable information and assistance to TigerHR to enable TigerHR to deliver the Services. Upon request from TigerHR, You shall promptly deliver requested content to TigerHR in an electronic file format specified and accessible by TigerHR.
Compliance with Laws
You shall comply with all applicable Saudi Arabian laws in connection with the use of TigerHR including those laws related to data privacy, international communications, and the transmission of technical or personal data.
Authorized User Access
You shall be solely responsible for the acts and omissions of Your Authorized Users. TigerHR shall not be liable for any loss of data or functionality caused directly or indirectly by the Authorized Users.
Your Input
You are solely responsible for collecting, inputting and updating all Your Data and for ensuring that Your Data does not contain anything that is obscene, defamatory, harassing, offensive or malicious. You shall notify TigerHR immediately of any unauthorized use of any password or user id or any other known or suspected breach of security.
License from You
Subject to the terms and conditions of this Agreement, You shall grant to TigerHR a limited, non-exclusive and non-transferable license, to copy, store, configure, perform, display and transmit Your Data solely as necessary to provide the Services.
Suggestions
TigerHR shall have a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into the TigerHR software any suggestions, enhancement requests, recommendations or other feedback provided by You, including Your Users, relating to the operation of the Services.
Ownership
You retain ownership and intellectual property rights in and to Your Data. TigerHR retains all ownership and intellectual property rights to the Services and anything developed and delivered under the Agreement.
Confidentiality
Definition
“Confidential Information” means any information disclosed by a party to the other party, directly or indirectly, which, (a) if in written, graphic, machine-readable or other tangible form, is marked as “confidential” or “proprietary,” (b) if disclosed orally or by demonstration, is identified at the time of initial disclosure as confidential and is confirmed in writing to the receiving party to be “confidential” or “proprietary” within 30 days of such disclosure, (c) is specifically deemed to be confidential by the terms of this Agreement or (d) reasonably appears to be confidential or proprietary because of the circumstances of disclosure and the nature of the information itself. Confidential Information will also include information disclosed by third parties to a disclosing party under an obligation of confidentiality. Subject to the display of Your Data as contemplated by this Agreement, Your Data is deemed to be Confidential Information. TigerHR Software Services and Documentation are deemed Confidential Information of TigerHR.
Confidentiality
During the term of this Agreement and for 5 years thereafter (perpetually in the case of software), each party shall treat as confidential all Confidential Information of the other party, shall not use such Confidential Information except to exercise its rights and perform its obligations under this Agreement, and shall not disclose such Confidential Information to any third party. Without limiting the foregoing, each party shall use at least the same degree of care, but not less than a reasonable degree of care, it uses to prevent the disclosure of its own confidential information to prevent the disclosure of Confidential Information of the other party. Each party shall promptly notify the other party of any actual or suspected misuse or unauthorized disclosure of the other party’s Confidential Information. Neither party shall reverse engineer, disassemble or decompile any prototypes, software or other tangible objects which embody the other party's Confidential Information and which are provided to the party hereunder. Each party may disclose Confidential Information of the other party on a need-to-know basis to its contractors who are subject to confidentiality agreements requiring them to maintain such information in confidence and use it only to facilitate the performance of their services on behalf of the receiving party.
Exceptions
Confidential Information excludes information that: (a) is known publicly at the time of the disclosure or becomes known publicly after disclosure through no fault of the receiving party, (b) is known to the receiving party, without restriction, at the time of disclosure or becomes known to the receiving party, without restriction, from a source other than the disclosing party not bound by confidentiality obligations to the disclosing party, or (c) is independently developed by the receiving party without use of the Confidential Information as demonstrated by the written records of the receiving party. The receiving party may disclose Confidential Information of the other party to the extent such disclosure is required by law or order of a court or other governmental authority, provided that the receiving party shall use reasonable efforts to promptly notify the other party prior to such disclosure to enable the disclosing party to seek a protective order or otherwise prevent or restrict such disclosure.